Termes et conditions

Updated on March 30, 2021.

Order and payment

Agreement

Making a purchase on Najell.com means that you agree to these terms and conditions.

Order confirmation

We will send an order confirmation to the email address you provided as soon as your order has been registered in our system. In the order confirmation you will find all the details about your purchased product, price, billing details and shipping details. If you don’t receive an order confirmation, please check your spam and junk folders before contacting us.

If there is anything wrong in the order confirmation, you should immediately contact us at [email protected]

Price

All prices on the website are specified in Euro (€) and include VAT. When ordering via Najell.com, the prices specified on the website apply. The prices do not include payment charges, delivery and invoicing charges or similar, which may be added and are specified separately.

In the case of an error in our pricing we will inform you and you will then be given the option of cancelling or re-confirming your order at the correct price.

Methods of payment

  • You can pay for your order on Najell.com with the following:
    Card or credit card (we accept the most).
  • Invoice by Klarna (not available in all countries). The invoice will be sent to your specified email address in connection with your order being sent from our warehouse. Payment period is 30 days.

Terms of payment

By law, you must be 18 years old, or older, at the time of purchase to make a card payment.

We use payment services from a third party, Klarna. They have their own terms of use and handling of the buyer’s personal data. These conditions are available when choosing a payment method.

Discount codes

Discount codes can’t be combined with other sales or discount codes on our website.

Sales/offers

Najell reserves the right to cancel the purchase of discounted goods if the stock balance has not been updated correctly and the goods have therefore run out of stock.

Personal data

When completing an order at Najell AB, you agree to your information being registered. Your information is used to administrate and fulfil your order. We protect your privacy and do not collect more information than necessary to process your order. We never sell or give your information to third parties.

Najell AB is responsible for the processing of personal data that you have provided to us as a customer. According to the GDPR (General Data Protection Regulation), you have the right to receive the information we have registered on you. If you consider it to be incorrect or irrelevant, you can request correction or removal from our customer register. If you want your information to be corrected or removed, please contact us at [email protected] The information you provide about yourself is only used internally.

Delivery times and fees

Delivery time

We deliver your order to your closest post office or delivery point normally within 3-5 working days in Europe. For orders outside of Europe, delivery time may vary.

Orders made on a weekend or a Swedish holiday will be shipped the next working day. Orders made at seasons or holidays with many purchases may take longer to arrive due to higher amount of deliveries by the carriers and is outside of Najell’s control.

You will receive an email when your order has been shipped and when it will be delivered to your home or is available for pickup at your local postal office.

Delivery to local service point or postal office

You will receive an email when your order leaves our warehouse and when your package is available for collection at your local postal office.

When collecting, make sure that the package is damaged and if so, report this to Najell.

Home Delivery

You will receive an email when your order leaves our warehouse where you can follow your order and make any necessary changes.

When collecting, make sure that the package is damaged and if so, report this to Najell.

Shipping within European Union (EU)

Free shipping for orders within the borders of the EU and Norway.

Shipping outside European Union (EU)

For orders outside of the EU, cost for shipping will be added.
If you live outside the European Union you might have to pay duty fees when receiving your parcel. For specific VAT and taxes in your country please contact your local customs office.

Non-collection of a parcel

For parcels that have not been collected by the customer, a fee of 30 € will be charged. This corresponds to the costs it has caused Najell AB to ship and receive the parcel in return.

If you have changed your mind when the parcel has been sent from us, you must collect the parcel at your delivery point and send it back to us. If the parcel is not being collected, it is automatically registered as non-collected and charged accordingly.

Returns and exchange

Right of withdrawal and returns

Your right of withdrawal is valid for 60 days, from the date you receive your order.

Please note that a non-collected parcel is not considered a withdrawal or return.

You have the right to inspect the item, but it must be returned in an unused condition and in its original packaging.

Returns

If you want to return any of your products:

  • Fill out the return form that arrived with your order.
  • Send the product(s) back to us, together with the return form. If you don’t have the form, you can download it here.

You have the right to inspect the product, but it must be returned in an unused condition and in its original packaging.

Free returns for Sweden and Denmark

Please use the prepaid return way-bill. If you have not received a return way-bill, email [email protected] Returns can not be made as cash on delivery.

For all other countries

Return shipping is paid by the customer. Send the products to: Postpac AB, Norra industrigatan 5, 274 30 Skurup, Sweden.

All returned items should be wrapped and well packaged so that the parcel is not damaged. You may not tape or paste anything directly on the product’s original packaging.

Please note that you are responsible if the product disappears or deteriorates during return shipping, so make sure to package it well. Najell AB is not responsible for lost parcels.

Refund

As soon as your return is processed and approved, you will be refunded the same way you paid for the product. It may take up to 7 working days for our warehouse to process your return after it has arrived at our warehouse. We will refund you no later than 14 days after your return has been processed and approved.

On the refund amount, we reserve the right to deduct an amount corresponding to the decrease in value compared to the original value of the product when the product is used or damaged.

Exchange an item

If you want to exchange an item, simply:

  • Make a new order on our website for the item you want to change to.
  • Fill out the return form that arrived with your order.
  • Send the product(s) back to us, together with the return form. If you don’t have the form, you can download it here.

You have the right to examine the product, but it must be returned in an unused condition and in its original packaging.

We will refund you within 14 days after your return has been processed and approved.

Claims

In the event of any complaints, we comply with current Swedish consumer protection legislation. See https://www.konsumentverket.se/languages/english-engelska/ for more information.

If you need to make a complaint, you should always contact us before the item is sent back to us. Send an email to [email protected] and please attach photos if possible.

When we have approved your complaint and received the product, we will send you a new product, provided that it is in stock. If the item is not in stock, we will refund you what you have paid for the item and return mail.

Claims can only be applied to original manufacturing defects, and not defects that occur due to the buyers change in the product’s function.

Disagreements

In case of a disagreement, we follow the Swedish general claims authority. More information, visit https://www.arn.se/om-arn/Languages/english-what-is-arn/

Reservations

Najell reserves the right to make changes to these Terms, without prior notice. If these terms are changed, they will be available on this website. We recommend that you as a customer stay updated on these terms.

About Najell AB

Najell AB, Lilla Fiskaregatan 2, 222 22, Lund

Business code: 556819-7494.

If you want to get in touch with us, you can always chat, send an email to [email protected], write a message on Facebook or Instagram, or call +46 (0)46 276 91 90.